Effective Date: 26/06/2025
This Shipping & Delivery Policy outlines how Yellow Nature (Katyayani Rishi Agro Pvt. Ltd.) processes, ships, and delivers customer orders placed via our website, app, WhatsApp, or other channels.
1. Service Coverage
- We currently deliver to over 19,000+ pin codes across India.
- Serviceable pin codes are auto-verified at checkout.
- If your pin code is not serviceable, our system will notify you before payment.
2. Delivery Partners
We work with a curated network of reputed logistics partners including:
- Delhivery
- Shiprocket
- Bluedart (selected areas)
- Few Other 3P Courier Service Providers
- India Post (for remote pin codes)
All partners are selected based on their delivery success rate, packaging handling, and real-time tracking capabilities.
3. Processing Time
- Orders are typically processed and packed within 24–48 working hours of confirmation.
- Orders placed on weekends or public holidays are processed the next working day.
- For COD orders, additional verification may delay processing.
4. Estimated Delivery Timelines
| Location Type | Estimated Delivery |
|---|---|
| Metro Cities | 2–4 business days |
| Tier 2/3 Cities | 3–6 business days |
| Rural/Remote Areas | 5–9 business days |
Note: External delays (weather, strikes, public holidays) may affect the above timelines.
5. Shipping Charges
- Free Shipping is available on all orders above ₹999.
- Orders below ₹999 may attract a nominal shipping fee, depending on weight and location.
- Final shipping cost (if applicable) is displayed at checkout before payment.
6. Order Tracking
- Once dispatched, you will receive a tracking link via SMS, email, or WhatsApp.
- You can also check order status from the “My Orders” section (if registered).
- In case tracking doesn’t update within 24 hours of dispatch, please contact support.
7. Undelivered or Rejected Orders
- If an order is undelivered due to incorrect address or repeated delivery failures, the shipment may be returned to us.
- In such cases:
- Prepaid orders are refunded after deduction of forward & reverse logistics costs.
- COD users may be denied future COD options.
8. Damaged, Tampered, or Missing Parcels
- Please record an unboxing video and contact us within 24 hours of delivery for any damaged, leaked, or missing items.
- Claims without clear video evidence may not be eligible for support.
- Resolutions may include replacement, refund, or partial compensation, depending on the case.
9. Address Modification
- Address changes post-order placement are allowed only before dispatch, subject to feasibility.
- Contact us immediately via WhatsApp or email with your Order ID.
10. Contact Us
For shipping-related queries:
Yellow Nature (Katyayani Rishi Agro Pvt. Ltd.)
Email: support@yellownature.in
Phone/WhatsApp: +91-73939 55584
Website: https://yellownature.in
By placing an order with Yellow Nature, you agree to abide by this Shipping & Delivery Policy.